The staff has an eye on addicts.
In Cannes, a psychologist helps identify pathological gamblers.
At ten, they try to draw his portrait robot. “Demanding,” says one. “Drugged,” suggests another. “Dreamer,” “unfortunate,” “irrational.” At first timid, descriptions fuse. Are harder, “pest,” “sick,” “aggressive,” “liar” … With anecdotes about strange behavior, up to urinate or defecate in front of “his” machine for not leaving an inch. His machine? A slot machine, “mas” in the jargon. This unflattering profile is that of a pathological gambler, outlined by the staff of a casino.
Cry. Hotel Majestic Cannes, Monday, June 14 Carriers, cashiers at the slot machines, maintenance technicians for these machines, controllers, security officers, or communicators, and ten employees in the Lucien Barriere Cannes have a training day with a psychologist specialized Armelle Achour. Objectives: Learn to identify and better deal with addicts, and betting on the prevention of addiction. All are not in direct contact with customers. But the ladies pee privileged witnesses crying spells and other buggery lead managers, the entire staff of the two casinos Barrière Cannes, or 450 people who follow this course interactive.
Beginning with Pascal Brun, Group General Manager for Côte d’Azur. Initiator of the training so far unique in France, it was the first session in March. “There is no paradox in this, says he to his troops by way of introduction of the course. It is a logical continuation of the business. We must show that the casino is a safe environment, even as the automakers or their food products. “Reasoning shared by Armelle Achour, founder of SOS Players (established 1990), and trainer. “The gamblers, they are in a sense that you do not have access and you will lose them anyway. However, making prevention, you can finally act on 70% of the French population that never set foot in a casino. “Clearly, the fewer dirty stories of players ruined plus Casinos improve their image and attract new customers.
Addicted to the casino more often slots form the majority of patients followed by SOS Players. Alerted by the players or their families, Armelle Achour types often found at the end of race: Indebted to the core, network lenders prey to black, which go to prostitute their wives to be sure of being repaid. “Because of the game, a fifth of our patients had committed torts: theft, embezzlement …», adds Armelle Achour, transfixed in front of his interns. With this light, many realize that the aggressive pests they are paying are actually sick.
But how do they get there? “All games can be addictive, but what is problematic is the screen,” says the psychologist. And list the games that make the most “devastating” Rapido French side of the Games, Points Races side PMU illegal poker machines to bars and of course slot machines. All games with a screen that “catches the eye.”
Big win. ” Armelle Achour then dissects the steps that lead to dependence. The discovery of the casino, often with friends. Then the “big win” phase of gain, the amount is huge but not necessarily significant for the player. “There is money, the feelings, the noise, the honor given to the winner,” says Armelle Achour. In short, only good memories that lead some to return. More and more often. By relying more and more. And starting to lose.
“Time is the enemy of the player,” she recalls, describing the “phase loss” which follows the phase mathematically gain. Some generally good in their lives, they realize in time. For other, more fragile, it is the beginning of the collapse. Where nothing goes. “Where you can intervene, it is the beginning, from the stage win, insists Armelle Achour. Prevention, it’s the little phrases that you tell them beasts, the flyers distributed … “Leaflets are beginning to appear in casinos Pascal Brun. That does not stop there. In a few months, a local branch of SOS Players will be installed, and prevention videos will be released in theaters slot.